Refunds & Cancellation

Last updated: June 24, 2026

Screenframe, operated by Behailu N Awlaye (an individual), is offered as a monthly Pro subscription alongside a free tier. Payments are processed byPaddle, our reseller and Merchant of Record. This page explains how billing, cancellation, and refunds work.

Billing

• The Pro plan is billed US $12 per month and renews automatically each month until cancelled.
• Your subscription starts as soon as your payment is confirmed at checkout.
• Paddle is the seller of record and issues your invoice/receipt by email.

Cancellation

You can cancel at any time — from your account’s billing settings (which opens the Paddle customer portal) or by emailing us. When you cancel, your subscription remains active until the end of the current billing period, and you are not charged again. After that, your account returns to the free tier.

Refunds

If you’re not satisfied, contact us within 14 days of a charge at support@screenframe.io and we will review your request for a refund. Because Paddle is the Merchant of Record, approved refunds are issued through Paddle to your original payment method. Refunds may be declined for evidence of abuse or misuse of the Service.

Nothing in this policy limits any statutory refund or withdrawal rights you may have under consumer law in your country.

Questions

Email support@screenframe.ioand we’ll help.